Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Your payment method was declined. Update it or add a new payment method and try again.

I have been trying to make a purchase and despite adding a new payment method, this is the message I get. I have tried removing all previous payment methods and adding a new one as well. Its still the same. What should I do?

iPhone 12 Pro, iOS 16

Posted on Dec 23, 2022 11:19 PM

Reply
Question marked as Best reply

Posted on Dec 23, 2022 11:23 PM

nilma130 Said:

"I have been trying to make a purchase and despite adding a new payment method, this is the message I get. I have tried removing all previous payment methods and adding a new one as well. It's still the same. What should I do?"

-------


Troubleshooting Declined Methods of Payment:

See this Link: If your Payment Method is Declined in the App Store or iTunes Store - Apple Support. Add this using a computer, as it would be more user-friendly doing so.

 

No success?...

Whom to Contact:

A. Contact Apple Support:

For Financial Assistance, contact Apple Support. These are user-to-user forums. We are not Apple.  Apple barely reads these site on their own time, as it is. As you may suspect, no one here would know the answer to this. So, contact Apple Support. The'll see what has occurred, and will run you through the fix. Here is the information for contacting Apple Support:

Apple Phone Support:

  • Contact Us - Choose Locations
  • Proceed from there as Necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

 

also...

 

B. Contact your Bank:

Contact your financial institution (bank) pertaining to this card, as this may be being seen as a scam (though that may not be the case). It would be a matter of security for you as a credit card holder. So, call them, letting them know that all os okay to be followed through with.

1 reply
Question marked as Best reply

Dec 23, 2022 11:23 PM in response to nilma130

nilma130 Said:

"I have been trying to make a purchase and despite adding a new payment method, this is the message I get. I have tried removing all previous payment methods and adding a new one as well. It's still the same. What should I do?"

-------


Troubleshooting Declined Methods of Payment:

See this Link: If your Payment Method is Declined in the App Store or iTunes Store - Apple Support. Add this using a computer, as it would be more user-friendly doing so.

 

No success?...

Whom to Contact:

A. Contact Apple Support:

For Financial Assistance, contact Apple Support. These are user-to-user forums. We are not Apple.  Apple barely reads these site on their own time, as it is. As you may suspect, no one here would know the answer to this. So, contact Apple Support. The'll see what has occurred, and will run you through the fix. Here is the information for contacting Apple Support:

Apple Phone Support:

  • Contact Us - Choose Locations
  • Proceed from there as Necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

 

also...

 

B. Contact your Bank:

Contact your financial institution (bank) pertaining to this card, as this may be being seen as a scam (though that may not be the case). It would be a matter of security for you as a credit card holder. So, call them, letting them know that all os okay to be followed through with.

Your payment method was declined. Update it or add a new payment method and try again.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.