Hi, everyone. My daughter plays Toca life in her iPhone. We gave her an iPad in which she downloaded the app. Although the id apple is the same in both devices, the purchases from the iPhone don’t show in the iPad. Is it normal? Is there something we can do to synchronize the app in both devices?
iPad, iPadOS 16
Hello bruna39,
Welcome to Apple Support Communities.
We understand that your daughter has downloaded Toca on her iPad and her play level is lost. We are happy to help.
Depending upon how the developer coded the app will determine if her play will level will resume on another device. We recommend contacting the developer using the steps here: How to contact an app developer - Apple Support
"Contact the developer of an iOS, iPadOS, or watchOS app
or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.Let us know if you have further questions.
Take care.
Hello bruna39,
Welcome to Apple Support Communities.
We understand that your daughter has downloaded Toca on her iPad and her play level is lost. We are happy to help.
Depending upon how the developer coded the app will determine if her play will level will resume on another device. We recommend contacting the developer using the steps here: How to contact an app developer - Apple Support
"Contact the developer of an iOS, iPadOS, or watchOS app
or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.Let us know if you have further questions.
Take care.
Purchases in Toca Life World are not showing in Ipad
