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Apple TV app pixelated on Sony Bravia Android Tv

I can’t play the Apple TV app on my Bravia tv. The picture becomes very pixelated/unwatchable. No issues with internet, all other streaming apps work fine. One work around has been to limit to SD but still some pixelation occurs. Have also tried uninstalling and reinstalling app, still occurs. Any thoughts?

BRAVIA4KGBATV3,

Posted on Dec 25, 2022 2:57 PM

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Posted on Dec 26, 2022 1:45 AM

i think I found a way to fix it.

goto you Apple TV settings - limit play back to SD make sure this is on. This actually fixed the pixelled movie streaming that on Apple TV had the issue with. I turned the tv on and off, cleared cache on all the apps on my Sony Bravia, restarted the router as well which didn’t fix it. I also turned off the Share Apple TV app analytics as well. Hope this helps

58 replies

Jun 29, 2023 8:08 AM in response to coreyoreo

I was wrong. The firmware update WILL solve all problems. However, you do have to FORCE an update because just following the prompts and going through the process does not always result in a complete update. You have to get to the point where the message comes on the screen announcing a successful update and indicating it will be applied once the set is turned off. Otherwise you didn’t get an update.

Jul 8, 2023 5:35 AM in response to JudyR52


JudyR52 wrote:

I had trouble at first finding how to force the relevant software update. My Sony Bravia (model KD65A1, purchased March 2018)is a Google one and last year I could not even install the Apple TV app. It wasn't offered in the Google store. Then in January this year I discovered it was now available and so installed it to be able to watch Bad Sisters. When it was unwatchable I, I searched for help and stumbled upon this thread, and by switching to SD only was at least able to watch the series with minimal picture problems.
I thought my TV was set to automatic software updates, so when I checked last week to see if problems had been resolved by an update (as other writers had found) and discovered they weren't, I was puzzled.
Instructions on how to locate software update controls did not apply to my TV model so went exploring and finally found the answer. Might help others.
Go to Home Screen
Go to Apps
Go to Help
Go to System Software Update
Select System Update - "check for update and install"
As soon as this was done I checked Apple TV and everything was perfect in HD - finally!
Looks like the issue might have stemmed from Apple/Google compatibility issues perhaps. And in future I will check for software updates manually rather than assuming Sony will supply them automatically.

Very Helpful navigation to settings I forgot about as it’s been ages since I first set up my Sony.

Still a few occasional blips but watchable, which it wasn’t before.

Did the system updates (not that I can tell anything was done, am set to automatic) then uninstalled and reinstalled the app via google. Have also set to SD, I might change this later but for now I just want to watch something now it’s watchable!

Apple TV app pixelated on Sony Bravia Android Tv

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