iCloud mail not working

Hello eesh131,

We want to help to get your iCloud mail working again.

Follow the steps below for help getting it to work so you can send and receive your emails again.

Things to check first

1. Check the system status of iCloud Mail.
2. Check that you turned on iCloud Mail:

• On your Mac, open the Mail app then choose Mail >Preferences. Click Accounts, then select your iCloud account in the sidebar. Under Account Information, make sure that the account is turned on and the status is online. 
• On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud and check that Mail is turned on. 

1. Make sure you that haven't exceeded your iCloud storage limit. If you exceed your iCloud storage limit, learn how to make more space available in iCloud. 
2. Make sure that you're using the latest version of software on your device. 

If you need help sending or receiving mail on your iPhone, iPad, or iPod touch

1. Check your Internet connection. Open apple.com in Safari on your iPhone, iPad, or iPod touch.
2. To see if you can receive mail for your iCloud email on another device, go to iCloud.com on a Mac or PC. 
3. Make sure that you turned on Mail in Settings on your iPhone, iPad, or iPod touch. Tap Settings > [your name] > iCloud and turn on Mail.
4. Make sure that new data is pushed to your device automatically. In iOS 14 or later, tap Settings > Mail > Accounts > Fetch New Data, then turn on Push. In iOS 13 or earlier, tap Settings > Passwords & Accounts > Fetch New Data, then turn on Push. 

• Send an email to your account to see if Push is working.
• In Fetch New Data, tap your iCloud account and turn on Push. You can only use Push with one account at a time. 

1. Turn your device off and back on. 
2. If you still can't send or receive mail, turn off the settings in steps 3 and 4, restart your device, then turn them back on. 

If you can't access iCloud Mail at iCloud.com

On your iPad, Mac, and PC, you can use iCloud Mail on iCloud.com. On an iPhone, use the Mail app instead. 

1. Make sure your browser is up to date. If you're using Safari, update Safari to its latest version. 
2. Clear your browser's cache. In Safari, choose Safari > Preferences. Click the Advanced tab. Select "Show Develop menu in menu bar", then close Preferences. Click the Develop menu, then select "Empty Caches." If you're using a different browser, check its help menu for steps. 
3. If you can access iCloud Mail from a different location or Internet connection, contact your Internet service provider (ISP) or network administrator. Some Internet configurations intentionally or unintentionally prevent access to certain websites or services, such as iCloud Mail.

For more troubleshooting steps check out this article: If iCloud Mail isn't working

If the steps above or the steps in the article don't resolve the issue then let us know what exactly isn't working in iCloud email so we can point you in the right direction for resolution.

Thank you for using Apple Support Communities.

Take care!