Custom Domain
I've set the custom domain records but when i click finish it says "There was a problem with checking your domain records. Please try again later.".
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User profile for user:
Todd0213
User level:
Community Specialist
Hello kugyan,
It sounds as though you've changed your DNS records using the steps listed below and getting an error after entering the records. To confirm, have you tried updating the records via a different device? If not, try updating via different device or a different web browser. This can help further isolate the issue.
- "Sign in to your account at your domain host.1
- Look for the section where you can update your MX records. It might be under Advanced Settings, DNS Management, or Mail Settings.
- Delete your existing MX records.
- Enter the new DNS records for the iCloud Mail servers.2 In the TXT record, enter the personal TXT record provided to you during setup. In the DKIM record, enter your domain name where it says "example.com".
- Save your changes.
- On the iCloud Mail setup page, click Verify to confirm setup. It might take a few minutes before your saved changes can be verified.
- To check that your domain and addresses are set up with iCloud Mail, sign in to https://icloud.com/icloudplus. Select the Custom Email Domain widget, then click Manage. If your changes don't verify successfully, check your updated DNS records for errors and try again."
Set up an existing domain with iCloud Mail
If you continue to have issues via a different browser or device, you may need to reach out to Apple for additional support. You can find their contact details via the link below.
Contact - Official Apple Support
Have a wonderful day!