activity award skipped after upgrading my watch, although I have closed all my rings!

Question

activity award skipped after upgrading my watch, although I have closed all my rings!

ARGHHH!! Since before the pandemic I have been very good at closing all my rings every day. I am particularly proud of the "Longest Move Streak" which I have closed 1,118 times. It should be 1,119, except, my new watch, which I upgraded to yesterday, hasn't counted the fact that I closed any of my rings although the numbers, the graphic, and actual work(out) are shown as completed on the calendar. It will be hard to keep my motivation up for 3 years to re-achieve the longest move streak. Who do I contact? What can I do?

Apple Watch Ultra

Posted on Dec 26, 2022 5:55 AM

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Answer 1

Jaym_8

Community Specialist

Dec 27, 2022 2:36 PM in response to Worldexplorer

Hello Worldexplorer,

If you'd like to move the data from your old watch to the new one, make sure to backup the old watch first.

Back up your Apple Watch

Then when you set up your new watch, select the option to restore the backup from your old watch.

Restore Apple Watch from a backup

If you need to contact someone for assistance, you'd want to contact Apple: Get Support

Cheers!

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Answer 2

Dec 28, 2022 10:13 AM in response to MichaelB2019

Either the issue resolved itself, or someone saw this thread and checked into it. I heard a happy sound yesterday as I hit my move ring goal, and when I raised my wrist, I was greeted with a new "Longest Move Streak" medal! Thankfully I kept up with the move goals on the days before it recalculated!

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Answer 3

Dec 27, 2022 2:51 PM in response to Worldexplorer

Hi Worldexplorer,

Thanks for getting back to us. Since you have tried all of those steps, the next step to take is contacting Apple Support for a deeper dive.

Have a fantastic day!

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Answer 4

Dec 27, 2022 2:43 PM in response to Jaym_8

That is what I did. As you can see, the daily summary shows I've hit all goals, and the monthly view of rings show the targets are all filled.

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activity award skipped after upgrading my watch, although I have closed all my rings!

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