I am trying to open a locked note using Face ID. When I tap on “view note”, it shows that it has checked my face and it shows the check mark, but it doesn’t show me the unlocked note afterwards. I have a screen recording of it but I’m not sure how to share it.
iPhone 14, iOS 16
Hi Rojooo,
It seems you're having trouble unlocking a note and we have some steps posted below to address the issue.
Does Face ID unlock your other notes correctly? Set up a test note and try that.
If you have a forgotten notes password, Face ID won't unlock the notes associated with that specific password.
You can read more about passwords in the Notes app here:
How to lock or unlock notes on your iPhone or iPad
Let us know if that helps.
Thanks for using the Apple Support Communities.
Hi Rojooo,
It seems you're having trouble unlocking a note and we have some steps posted below to address the issue.
Does Face ID unlock your other notes correctly? Set up a test note and try that.
If you have a forgotten notes password, Face ID won't unlock the notes associated with that specific password.
You can read more about passwords in the Notes app here:
How to lock or unlock notes on your iPhone or iPad
Let us know if that helps.
Thanks for using the Apple Support Communities.
Rojooo Said:
"Locked note in Notes app not unlocking with Face ID: [...]After my face is verified, it shows that the note is still locked. I keep pressing the unlock button and the process repeats"
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Thank you for the screenshot.
Restart your iPhone:
As we all users trying to help users here on this forum. I'd suggest you contact Apple directly for help at this point. You admit you have forgotten the locked notes password. And FaceID is not a replacement for the password, so I'm not sure if or how you'll ever get back into the notes, but Apple is your next step.
Again, if you have forgotten the locked notes password, the note will remain locked forever. There is no way Apple or anyone else can retrieve the password. It is 100% encrypted on the phone itself. FaceID is a convenience, not a replacement for the actual password you used to lock notes.
If you don't know the Locked Notes Password, your notes are locked and there is no way to unlock them without the password. FaceID is NOT a permanent replacement for the notes lock password and should have been written down somewhere for future recall. Apple cannot unlock the notes as they totally encrypted on your iPhone. No one can help you unlock the notes, but you by entering the correct password.
When you locked your notes, you were given the opportunity to create a password hint. If you failed to do so and you never remember the password, the notes will remain locked forever.
It’s not asking me for my password. It’s checking for my face, showing the check mark, and then not unlocking the note.
The screenshot below shows the Notes app checking for my face:
After my face is verified, it shows that the note is still locked. I keep pressing the unlock button and the process repeats.
Rojooo Said:
"Locked note in Notes app not unlocking with Face ID: I followed both of those links and followed the instructions, but neither like solved my issue.“
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To clarify:
Seems I may have misread your post: If you mean that a file is locked, then my reply would not apply. However, if your application is locked (as in not opening up), then it would apply (as a way to troubleshoot this).
Again, it is not asking me for a password. It is checking for my Face ID, verifying my face, and then not unlocking the note. If there is a way I can share a screen recording, please tell me so that I can show you the bug.
Here is where I start from:
Then I tap on “View Note” and it checks my face:
And then it goes back to this screen:
Yes, I have forgotten the password, but it’s checking for my face anyways and not unlocking the note. See the video below (iCloud link):
[Link Edited by Moderator]
I followed both of those links and followed the instructions, but neither link solved the issue.
It's not an application at all. The OP has forgotten their Locked Notes Password, which as we know means the note(s) are locked until the correct Password is entered.
Locked note in Notes app not unlocking with Face ID
