Reducing wait time for password reset

Question

Level 1

9 points

Reducing wait time for password reset

After trying to reset my password on my apple account I now have the following message:

"You will be able to reset your password in 13 days."

Yesterday this message said it would take one day. After checking on the wait period a couple times... the wait period is now extended to 13 days. Presumably because apple assumed I was continuing to try to hack into the account (by typing in a password field).

Since I rely on this account for work, this means I cannot do any productive work for 2 weeks.

So my question is not whether this period can be reduced (the post and title are being edited by the moderator - who should instead be sending emails & fixing the problem), it is whether any product manager at apple is aware of this policy and in communication with apples security department, ensuring they understand how inconvenient for all their users this is.

[Edited by Moderator]

MacBook Pro 13″

Posted on Dec 27, 2022 7:05 AM

Reply

Answer 1

Top-ranking reply

Limnos

Level 10

426,665 points

Dec 27, 2022 7:26 AM in response to IanRust

From: How to use account recovery when you can’t reset your Apple ID password - Apple Support

After you start account recovery

After you request account recovery, you get an email with a confirmation of your request and the date and time of when you can expect to regain access.

If you submitted your account recovery request with iforgot.apple.com through your device's browser, you should avoid using that device during this period. Using that device might cancel account recovery.
To avoid delays, turn off other devices that are signed in with your Apple ID until account recovery is complete.

When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID.

In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. If you’re given this option, an authorization request goes to the card issuer.*

Reply

Answer 2

Limnos

Level 10

426,665 points

Dec 27, 2022 7:28 AM in response to IanRust

The moderation team basically makes sure posts adhere to Apple Support Communities Use Agreement - Apple Community

Most frequently I report items to them if a user has posted private information on this world-wide viewable forum.

Reply