Forgot administrator password

My daughter was using my MacBook Air for school , she became admin, she can't remember her password, now I can't do nothing but use the laptop

MacBook Air 13″, macOS 13.0

Posted on Dec 27, 2022 9:29 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 28, 2022 12:58 PM

Hi rocca92,


For help with the Mac login password, test the information below found in the article here: If you forgot your Mac login password


"Make sure that you're at the login window

Login window showing password field

The login window appears after you turn on, restart, or log out of your Mac. It's not the same as the window you might see when waking your Mac from sleep or stopping the screen saver, though it uses the same password.

  • If you see Shut Down, Restart, and Sleep buttons, you're at the login window. 
  • If you see a Switch User button, click it to switch to the login window.
  • If you see different buttons or no buttons, restart your Mac or press and hold its power button for up to 10 seconds, until it turns off. When your Mac restarts or turns on, it starts up to the login window."


After completing the above and entering any password three time, follow the remaining steps to attempt and reset your login password.


If the issue remain, complete the steps here: If you can't reset your Mac login password



Cheers.

1 reply
Question marked as Top-ranking reply

Dec 28, 2022 12:58 PM in response to rocca92

Hi rocca92,


For help with the Mac login password, test the information below found in the article here: If you forgot your Mac login password


"Make sure that you're at the login window

Login window showing password field

The login window appears after you turn on, restart, or log out of your Mac. It's not the same as the window you might see when waking your Mac from sleep or stopping the screen saver, though it uses the same password.

  • If you see Shut Down, Restart, and Sleep buttons, you're at the login window. 
  • If you see a Switch User button, click it to switch to the login window.
  • If you see different buttons or no buttons, restart your Mac or press and hold its power button for up to 10 seconds, until it turns off. When your Mac restarts or turns on, it starts up to the login window."


After completing the above and entering any password three time, follow the remaining steps to attempt and reset your login password.


If the issue remain, complete the steps here: If you can't reset your Mac login password



Cheers.

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Forgot administrator password

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