Problem with distorted FaceTime audio continues.....even with Ventura 13.0.1. Set format for internal speakers to 48,000 Hz via the Audio MIDI app, when a FaceTime call comes in, the formats reverts back to 44,100 Hz and hey presto....Donald Duck talking, have to manually set format back to 48,000 Hz for the call, really annoying!
iMac 21.5″ 4K, macOS 13.0
Hello GuitartF,
Getting the audio quality that's expected when on a FaceTime call is important. We're glad adjusting the settings provides a temporary resolution nd that you've updated to macOS 13.0.1. Although you've updated to that version, there has been a newer macOS version that's been released which may help with resolving this issue. For reference, the steps for updating macOS are listed below and can be found in the following article.
2.If Software Update finds new software, click the Update Now or Upgrade Now button to install it.
3.Enter your administrator password, if asked. During installation, your Mac might restart, and you might see a progress bar or blank screen several times."
If you continue to have issues after updating macOS, let us know if you're noticing audio quality issues in other apps. The more information we know about the issue, the more accurate our troubleshooting can be for reaching a resolution.
Have a great day!
Hello GuitartF,
We would suggest starting up the system in what is called safe mode. Safe mode only loads what is needed to run the computer. This can help isolate what is causing issues.
To start in safe mode, follow these steps:
1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac.
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.
More information is available here: How to use safe mode on your Mac - Apple Support
The computer will take longer to start in safe mode, and the screen may have some distorted video as it starts up. This is normal. Once you are logged in, use the system and test to see if the issue continues.
If everything seems to work as expected, go ahead and restart the computer normally and test again. There are steps outlined on what to do if the issue does or does not continue in safe mode.
Starting in safe mode also forces the computer to run some disk checks similar to First Aid. This can actually resolve some issues.
Have a good day.
Thank you Todd0213, updated Mac to Ventura 13.1, checked Audio MIDI, set at 48,000Hz, tried FaceTime, Audio MIDI reverted to 44,100HZ, issue still not resolved, sorry!
Distorted Face Time Audio
