I cannot play Apple TV plus downloads when I leave a WiFi network. The whole point of downloading is to play when offline!

How get Apple TV plus to play downloads on

my iPhone 14 when no longer on WiFi?

iPhone 14 Pro

Posted on Dec 27, 2022 4:56 PM

Reply
3 replies

Dec 28, 2022 5:27 PM in response to 54shapple

Hello 54shapple,


Welcome to Apple Support Communities. We understand you need help with playing downloaded content offline.


To start, has the content been downloaded for more than 30 days? If so, this would explain why the content will not play. 


For most Apple TV channels, downloads are available for up to 30 days before they expires.


You can learn more here: Download and stream shows and movies from Apple TV+ and Apple TV channels


If the content was downloaded less than 30 days ago, we would like to gather some details about the issue to determine what might be going on.


  1. Do you get an error message when trying to play the downloaded content?
  2. Are you still connected to cellular data?
  3. Does it seem to be with any specific show or movie?


We look forward to hearing back from you to work on this issue together.


Take care.

Dec 29, 2022 1:40 AM in response to Shannon_DN

I typically download content at home on my WiFi network immediately before taking my dog for a walk. I then go to my library to play downloads from within the app. If I start playback as I’m leaving the house, it stops playing as soon as I am out of range of the network. If I try to start playback after I have left the WiFi range, it won’t start. In both cases I get a black screen. I have tried deleting and redownloading the content but the problem persists. I turned on cellular data for the app but it made no difference in playing downloads. This only recently became a regular problem. I have been watching the little America series. I do not have this problem with downloaded content on the Netflix or HBO apps.

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I cannot play Apple TV plus downloads when I leave a WiFi network. The whole point of downloading is to play when offline!

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