"error occurred" when trying to watch anything
I am signed into my apple tv account on my mac laptop and it won't let me watch anything except for trailers and tv show recaps. Why can't I watch anything and how can I fix this?
MacBook Air
Question marked as
User profile for user:
Chris_V89
User level:
Community Specialist
Hey there natbrad,
Thanks for reaching out to the Apple Support Communities. If having issues with watching TV shows in the Apple TV app on your Mac, check out the steps in the following link that can help: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support
Update to the latest version of the Apple TV app
Update to the latest version of iOS or iPadOS, macOS, or tvOS.
If you're using a compatible smart TV, streaming device, or gaming console that's connected to the internet, the Apple TV app should update automatically. If you need help, you can contact the manufacturer or learn how to get the Apple TV app on your device.
If the movie or TV show won't start playing
After each step, try to stream or download the movie or TV show again.
1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.
3. If your cellular connection is poor, connect to Wi-Fi instead.*
4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.
5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.
Keep us updated on the results.
Best regards.