Allow NON-built in apps on a parental controlled device

Question

Level 1

5 points

Allow NON-built in apps on a parental controlled device

Hello, hoping someone can help as this has been asked many times but I can't find an answer....

I have an iPad set up with parental controls configured for a 4+ year old. I want to keep all the content restrictions but allow a single app - BBC iPlayer - which is a 12+ app. This app has it's own PIN-protected kids filter once signed in so I have no need for the app itself to be blocked.

This is a NON-built in app so there is no way to add it as described in Use parental controls on your child's iPhone, iPad and iPod touch – Apple Support (UK) - this often-posted link does not seem to offer the functionality I am describing above.

I do not want to turn off content restrictions or set them to a higher age level - I just need a way to whitelist a specific (NON-built in) app.

Any help would be gratefully received. Thanks!

iPad Air 5 Wi-Fi

Posted on Dec 28, 2022 4:28 AM

Reply

Answer 1

Top-ranking reply

jonpikeuk

Level 1

8 points

Feb 5, 2023 5:34 AM in response to ColleenD1

Completely agree with the original author on this - have the same issue (and found this as relates to the same app, which has internal controls for age).

I will contact Product Feedback now.

Reply

Answer 2

ColleenD1

Community Specialist

Dec 29, 2022 8:15 AM in response to Moskin

Hi Moskin,

Welcome to Apple Support Communities. We understand that you're having an issue with using an app that doesn't meet the age restrictions you've set on your iPad. We'd like to help.

When using parental controls, the age limit you set is what the device will allow to be played. There is not a way around this if you continue to keep the restriction set to 4+. However, if you'd like to increase the age limit to 12+, you can add additional restrictions to ensure that the iPad is set as you'd like.

Check out the options you can use to secure that device here: Use parental controls on your child's iPhone, iPad, and iPod touch

If that doesn't work for you, you can leave Product Feedback about that so our Engineers can hear your issue.

Hope that helps.

Take care!

Reply

Allow NON-built in apps on a parental controlled device

Similar questions