Hi applewatchuser9,
Thank you for using the Apple Support Communities! The first step we suggest that can help is ensuring that both your Apple Watch and iPhone are updated as updates can help with many issues. To update, please follow the steps below:
Update your Apple Watch
Update your Apple Watch using your iPhone
You can wait until Apple Watch notifies you when a new update is available. Tap Update Tonight in the notification, then go to your iPhone to confirm that you want to update overnight. At the end of the day, leave your Apple Watch and iPhone charging overnight so the update can complete.
Or you can update your Apple Watch with your iPhone manually:
1. On your iPhone, open the Apple Watch app, then tap the My Watch tab.
2. Tap General > Software Update.
3. Download the update. If asked for your iPhone passcode or Apple Watch passcode, enter it.
4. Wait for the progress wheel to appear on your Apple Watch. It could take from several minutes to an hour for the update to complete.
Update your iPhone or iPad
1. Back up your device using iCloud or your computer.
2. Plug your device into power and connect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see more than one software update option available, choose the one that you want to install.
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.
After updating if the issue remains, we recommend that you reach out to Apple Support directly to take a further look. Please reach out here:
Get Support
Hope this helps!
Have a great day.
