Locked Apple ID
My ID is locked. I enter password and it requires to enter my old phone number. Why?
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My ID is locked. I enter password and it requires to enter my old phone number. Why?
most of the times that is your trusted phone number, have you ever changed it?
If you don't have access to your old phone number and you haven't changed that as your trusted phone number there is a chance that you will have to enroll in account recovery
How to use account recovery when you can’t reset your Apple ID password - Apple Support
most of the times that is your trusted phone number, have you ever changed it?
If you don't have access to your old phone number and you haven't changed that as your trusted phone number there is a chance that you will have to enroll in account recovery
How to use account recovery when you can’t reset your Apple ID password - Apple Support
That's likely what you set up as a trusted telephone number. Enter the old phone number. If you do know it or have access to it anymore, nor have a recovery contact or a trusted device, then you will have to request account recovery.
To see how to get a verification code and sign in with two-factor authentication' click here --> Get a verification code and sign in with two-factor authentication - Apple Support
- Use a Trusted Device: Mac, iPhone, iPad, Watch. Code is either generated automatically or manually using Settings on the Trusted Device.
- Text or phone call to a trusted telephone number (any telephone; even landlines).
- Get a code from an Account Recovery Contact --> Set up an account recovery contact - Apple Support
- Instructions at the end about what to do if you cannot get a code and need to use account recovery.
If you lack a way to view a verification code but can still log into your Apple Account, you can add a way to get a code. "You can manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page." Click here --> https://appleid.apple.com/
From: Two-factor authentication for Apple ID - Apple Support
If you have no available trusted devices or numbers, and cannot sign into your account (such as when you have a forgotten password) to add a way to get a verification code, read:
How to use account recovery when you can’t reset your Apple ID password - How to use account recovery when you can’t reset your Apple ID password - Apple Support
"The fastest and easiest way to reset your password is from an Apple device. Before you start the account recovery waiting period, try to reset your forgotten password on a trusted device. Or borrow a friend or family member’s iPhone, iPad, or iPod touch and use the Find My iPhone app to reset your password. You can even visit an Apple Store and ask to use a device on site."
If you still need assistance:
Contact Apple for help with Apple ID account security - Contact Apple for help with Apple ID account security - Apple Support "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."
If you have enabled Two Step Verification, that may be the reason. 2SV (two step verification) is if people try signing in, it will give you a code. Try this link for more details How to use account recovery when you can’t reset your Apple ID password - Apple Support.
Thanks,
TeachyGuy22
Locked Apple ID