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my watch doesn't want to charge

I need help with my new watch not charging, sometimes it works and sometimes it doesn't.


Apple Watch Series 8

Posted on Dec 28, 2022 11:20 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 29, 2022 11:14 AM

Hello jmhutch87,


If your Apple Watch won't charge, please be sure to check out all of the information and suggestions outlined in the link you came from, as that can help with charging issues: If your Apple Watch won't charge or it won't turn on


Get help if your Apple Watch won't charge

If your Apple Watch won't charge, or a message on your watch says that charging with this accessory isn't supported, try these tips: 

• Make sure that you're using the Apple Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable that came with your Apple Watch.
• Make sure that you plug the Apple Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable all the way into the USB Power Adapter, then make sure that you plug the adapter all the way into a power outlet.
• If you use a third-party charging stand, use the charging cable that shipped in the box with your Apple Watch.
• Completely remove any plastic wrap from both sides of the charger. 

Apple Watch charging cable

• Make sure that the back of your Apple Watch and the magnetic charger are clean.
• Reposition the back of your Apple Watch on the charger. When the charger's magnets align correctly with your Apple Watch, a green or yellow lightning bolt green lightning bolt should appear on the watch face.*
• Try a different Apple Watch Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable, and a different USB Power Adapter. If your Apple Watch is out of power, you might need to wait a few minutes for the lightning bolt green lightning bolt to appear after you start charging your device. 
• If your Apple Watch still won't charge, force it to restart. Press and hold both the side button and Digital Crown for at least 10 seconds, or until the Apple logo appears.

* If you use the Apple Watch Magnetic Charging Dock or the Apple MagSafe Duo Charger with a larger Apple Watch model (44mm, 45mm, or 49mm), you might need to adjust the charger's position. Adjust the charger to a different angle, or lay it completely flat, to make sure that its magnets align with the magnets in your watch. If you have Apple Watch Ultra and it won't connect reliably with these charging devices even when they're lying flat, try removing the watch's band before placing the watch on the charger.


If you continue to experience an issue, please contact Apple Support for further assistance. You may be able to reach Apple Support here: Contact Apple Support


Thanks!

2 replies
Question marked as Top-ranking reply

Dec 29, 2022 11:14 AM in response to jmhutch87

Hello jmhutch87,


If your Apple Watch won't charge, please be sure to check out all of the information and suggestions outlined in the link you came from, as that can help with charging issues: If your Apple Watch won't charge or it won't turn on


Get help if your Apple Watch won't charge

If your Apple Watch won't charge, or a message on your watch says that charging with this accessory isn't supported, try these tips: 

• Make sure that you're using the Apple Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable that came with your Apple Watch.
• Make sure that you plug the Apple Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable all the way into the USB Power Adapter, then make sure that you plug the adapter all the way into a power outlet.
• If you use a third-party charging stand, use the charging cable that shipped in the box with your Apple Watch.
• Completely remove any plastic wrap from both sides of the charger. 

Apple Watch charging cable

• Make sure that the back of your Apple Watch and the magnetic charger are clean.
• Reposition the back of your Apple Watch on the charger. When the charger's magnets align correctly with your Apple Watch, a green or yellow lightning bolt green lightning bolt should appear on the watch face.*
• Try a different Apple Watch Magnetic Charging Cable or USB-C Magnetic Fast Charging Cable, and a different USB Power Adapter. If your Apple Watch is out of power, you might need to wait a few minutes for the lightning bolt green lightning bolt to appear after you start charging your device. 
• If your Apple Watch still won't charge, force it to restart. Press and hold both the side button and Digital Crown for at least 10 seconds, or until the Apple logo appears.

* If you use the Apple Watch Magnetic Charging Dock or the Apple MagSafe Duo Charger with a larger Apple Watch model (44mm, 45mm, or 49mm), you might need to adjust the charger's position. Adjust the charger to a different angle, or lay it completely flat, to make sure that its magnets align with the magnets in your watch. If you have Apple Watch Ultra and it won't connect reliably with these charging devices even when they're lying flat, try removing the watch's band before placing the watch on the charger.


If you continue to experience an issue, please contact Apple Support for further assistance. You may be able to reach Apple Support here: Contact Apple Support


Thanks!

my watch doesn't want to charge

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