Parental control issue: screen time resets automatically

The screen time on my sons' iPads resets automatically a few times per week. The same with the restrictions on the apps that I set. I saw this question was posted before, but no solution was offered online.


This problem started since I changed my iPhone from X to 14. The password is secured.


Thanks!

iPhone 14

Posted on Dec 28, 2022 12:21 PM

Reply
7 replies

Dec 29, 2022 11:57 AM in response to denisa283

Hey denisa283,


These steps may help to get Screen Time set up and working as expected:


  1. Ensure all devices are updated to the current software versions as updates help by installing bug fixes and security updates: Update your iPhone or iPad - Apple Support
  2. Update apps to make sure they're optimized too: How to manually update apps on your Apple device - Apple Support
  3. Turn off Screen Time and set it up again to see if fresh settings/connections help: Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support


You mention the passcode is secure for the settings. To completely rule it out, we recommend changing it to something completely different to double-check.


Keep us posted. Take care!

Jan 1, 2023 12:03 PM in response to TammyW_03

I have this same issue. I manage screen time on my children’s iPads (iPad 7th gen and iPad Air 4th gen) from my phone (iPhone 13 Pro). All devices have the most recent updates. I’ve noticed in the past week or so that the kids’ app limits kept resetting to no app time limitations. As I create a new limit, I would watch it disappear moments after I finished setting it up. I tried turning screen time off and back on from my phone, but now I cannot even set up screen time again from my phone. I can set it up locally on my kids’ iPads, but I have to enter the onscreen passcode on their devices, I can’t approve remotely and if I look at screen time from my phone it does not think it is actually set up on the kids iPads. Definitely a bug with most recent iOS updates. Please fix!

Apr 6, 2023 10:33 PM in response to denisa283

I’ve been having the same problem on all three of my kids devices for at least the last year off and on! I know for certain that I have set them up correctly, they do not know the screen time password, and all devices are updated and it still continues to happen. I also have screen recordings of me setting it up and you can watch it reset on its own. I’ve posted in the discussion thread, so many times, and nobody has anything helpful to fix it. I’ve reached a point where we’re going to have to get a 3rd-party service so my kids devices can be kept safe. Apple needs to fix this bug asap!!!

Please report your issues here

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Parental control issue: screen time resets automatically

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