Admin account and Guest account

Hi minchun,

It sounds like you're unable to log in to your Administrator account, since you mentioned the account password didn't work. The steps in this article will help if you forgot the password: If you forgot your Mac login password.

This is important to note:

Make sure that you're at the login window

The login window appears after you turn on, restart, or log out of your Mac. It's not the same as the window you might see when waking your Mac from sleep or stopping the screen saver, though it uses the same password.

• If you see Shut Down, Restart, and Sleep buttons, you're at the login window. 

• If you see a Switch User button, click it to switch to the login window.

• If you see different buttons or no buttons, restart your Mac or press and hold its power button for up to 10 seconds, until it turns off. When your Mac restarts or turns on, it starts up to the login window.

If that's not what you need help with, reply with some additional information.

Regards.

Hi minchun,

Thanks for clarifying that for us. At this point, we'd suggest that you reach out to Apple Support to have this looked into further and why are you're not able to see your Admin account.

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