brand new backup phone out of sealed box won't charge but also over 12 months old

no free apple support for testing - what do you do?

iPhone SE

Posted on Dec 28, 2022 5:45 PM

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Posted on Dec 29, 2022 8:00 PM

If the phone was never charged after purchase and sat in a box unopened for more than a year, the battery died. Lithium iON batteries when fully discharged for an extended period of time usually can't be revived and will need to be replaced. If the phone is out of warranty, you'll have to pay to have the battery replaced. It's not Apple's fault the phone wasn't ever charged during the warranty period.

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Question marked as Top-ranking reply

Dec 29, 2022 8:00 PM in response to oldfool3

If the phone was never charged after purchase and sat in a box unopened for more than a year, the battery died. Lithium iON batteries when fully discharged for an extended period of time usually can't be revived and will need to be replaced. If the phone is out of warranty, you'll have to pay to have the battery replaced. It's not Apple's fault the phone wasn't ever charged during the warranty period.

Jan 3, 2023 12:56 PM in response to oldfool3

First off, you do not know if it "never worked" because you never tried it when you bought it over a year ago.


Second, maybe you should start with that BIG piece of info, "Australian consumer laws." This is a public Apple forum on Apple's US based website. How are we supposed to know you are in and bought the device in Australia? We are basing our replies on US based law which follows Apple's 1-year limited warranty.


In any case, the majority of our replies still stand. You messed up and then expect Apple to bend over backwards for you and you are upset at us for calling you out on your entitlement.


Now that we have these important details, let's look at Apple's options in Australia. Legal - Apple Products and Australian Consumer Law - Apple


Did Apple offer you their Mail-In repair option along with the option to take it to an Apple or Apple Authorized store?



Dec 29, 2022 4:00 PM in response to gowrishsellappan

I've tried multiple working chargers with multiple working cables but the battery is completely useless out of the box because its an Apple cheapo.


As I wrote at the outset Apple's refusal to operate a prepaid postal return option to deal with shonky batteries still means it doesn't really operate an acceptable support service. Its a walk to the shop or very little.


The ACCC findings were at best minor and Apple's true lack of support for unused phones is essentially unacceptable.


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brand new backup phone out of sealed box won't charge but also over 12 months old

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