Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Related Article: If your Apple ID is locked or disabled

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Bought an iPhone 13 off of eBay and it is iCloud locked up what do I do

I bought an iPhone 13 off of eBay and it is iCloud locked what do I do

iPhone 13

Posted on Dec 28, 2022 9:13 PM

Reply
Question marked as Best reply

Posted on Dec 28, 2022 9:13 PM

iCloud uses Apple ID credentials.


If you do not remember the Apple ID Password then follow the steps given in this Apple Article -> If you forgot your Apple ID password - Apple Support


If you do not remember the Apple ID then follow the steps given in this Apple Article -> If you forgot your Apple ID - Apple Support



If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.



3 replies
Question marked as Best reply

Dec 28, 2022 9:13 PM in response to Tyler_223

iCloud uses Apple ID credentials.


If you do not remember the Apple ID Password then follow the steps given in this Apple Article -> If you forgot your Apple ID password - Apple Support


If you do not remember the Apple ID then follow the steps given in this Apple Article -> If you forgot your Apple ID - Apple Support



If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.



Dec 28, 2022 9:33 PM in response to Tyler_223

Tyler_223 Said:

"Bought an iPhone 13 off of eBay and it is iCloud locked up what do I do"

-------


Troubleshooting a Locked Device:

If so, I'd say you've been scammed, though a full assumption on my part.


A. Contact eBay:

Contact the site, and ask that the seller be held accountable and that you get your money back.


B. Take this as a learning experience:

The next time you purchase an Apple device, then make sure that you can log into it. For an iPhone, have the original user use this site: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple SupportThe seller should have known better.

Bought an iPhone 13 off of eBay and it is iCloud locked up what do I do

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.