I bought ipad pro from lebanon and i wanna exchange color as i ordered space gray and after opening it i noticed its silver and i contacted the store they said they cant exchange and that i have to contact apple direct
iPad Pro, 12.9-inch, 6th Gen, Wi-Fi
If purchased directly from Apple, in many countries/regions you have 14-days within which to unconditionally return the iPad for exchange or refund. However, returns are only accepted within the country of purchase.
As Apple will not export outside of the country of purchase - or to a known freight forwarder - you will need to make arrangements to return the iPad to the country within which the device was purchased.
If you did not purchase directly from Apple, any returns will need to be negotiated with the retailer from which you obtained the iPad.
If purchased directly from Apple, in many countries/regions you have 14-days within which to unconditionally return the iPad for exchange or refund. However, returns are only accepted within the country of purchase.
As Apple will not export outside of the country of purchase - or to a known freight forwarder - you will need to make arrangements to return the iPad to the country within which the device was purchased.
If you did not purchase directly from Apple, any returns will need to be negotiated with the retailer from which you obtained the iPad.
hey, please open this link Apple Support choose you're device then either chat or call. And you could directy ask them.
Exchange Ipad
