Messages not restored when phone reset

Hi Tlboag,

We see you're posting from the Delete and recover messages on your iPhone or iPad resource. If you had Messages enabled in iCloud here's how to access them on your device:

"Set up iCloud for Messages on your iPhone, iPad, or iPod touch

1. On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud.
2. Do one of the following:

• iOS 16, iPadOS 16, or later: Tap Show All, tap Messages, then turn on Sync this [device].
  • iOS 15, iPadOS 15, or earlier: Turn on Messages.

Any messages currently stored in iCloud are now accessible on your device, and any new messages you receive on your device will be stored in iCloud.

3. To make sure you can see your messages on all your devices, also check the following:

• iMessage account: On your iPhone, iPad, or iPod touch, go to Settings > Messages > Send & Receive. Make sure that you’re signed in to iMessage with the same Apple ID. You can choose which email addresses and phone numbers you want to send and receive messages from on each device.
• Text message forwarding: If you want to receive SMS and MMS messages on all your devices, go to Settings > Messages > Text Message Forwarding on your iPhone. Turn on text message forwarding for each device. For more information, see the Apple Support article How to forward SMS/MMS text messages from your iPhone to your iPad, iPod touch or Mac.

4. To see messages stored in iCloud, open the Messages app."

Here's the full resource: Set up iCloud for Messages on your iPhone, iPad, or iPod touch

However, if you weren't using that feature you'll have to restore from a backup that has the messages. Here's a resource to show you how to do that: Restore your iPhone, iPad, or iPod touch from a backup

Take care.

Went to Apple Store and phone had to be reset like a new phone.

my messages have not reset.

I have mail & pictures but no messages.

have an invitation and 25 people texting but no messages.

need help.