The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
when I put iPhone into the return box it still moves around
Check the illustrations:
"Lift the cardboard insert from the shipping box
and
place your Apple Watch, iPhone, or Android into the insert with the screen facing up.
Do not include multiple items in the same box"
Check the illustrations:
"Lift the cardboard insert from the shipping box
and
place your Apple Watch, iPhone, or Android into the insert with the screen facing up.
Do not include multiple items in the same box"
The "Related;ated Article" above your question:
says:
"Lift the cardboard insert from the shipping box and place your Apple Watch, iPhone, or Android into the insert with the screen facing up. Do not include multiple items in the same box"
The article has illustrations showing how to make the device secure.
same, the phone is inserted into the box but pressing gently on the insert doesn't really secure the phone.
"Lightly press down on the cardboard insert to secure your device."
unless I'm missing something in this kit the phone just slides around..
when I put phone in box it still moves around
