Apple pay

Hey there, and welcome to Apple Support Communities Asiaaa___,

We would like to ask you a couple of more questions and perform some steps in order to get a better understanding.

1. Let's make sure that you have successfully added your card to Apple Pay.
2. Have you restarted the device and try to use Apple Pay again?
3. Let's make sure that the device has the latest version of iOS or watchOS installed on eligible hardware.
4. Can you look for the contactless payment symbol (above, left) or the Apple Pay symbol (above, right) at checkout.

• Do you see the contactless payment symbol?
• Do you see the Apple Pay symbol?
• Have you checked to see if the store accepts Apple Pay and if the store is having issues with Apple Pay transactions.
• Have you checked to see if the store accepts the type of card—for example, Visa, Mastercard, American Express, or Discover—you want to use for payment.

5. Let's make sure you are holding the iPhone very close to the terminal so that it almost touches.

6. Do you have a case on your iPhone? If so please remove the case and try to use Apple Pay again.

While you gather that information, check out this link: Make purchases using Apple Pay - Apple Support

We thank you for your answers and help, they will help guide us to the next troubleshooting step.

Kindest regards!

Hi Asiaaa___,

To clarify, is this using Apple Pay at a store or website or app via an Apple device?

Or are you referring to Apple Cash sending money between contacts in Messages? Some additional details here will help us better assist you.

For example, what specifically happens when trying to use Apple Pay? Do you receive any specific error or message?

This page may also be of some assistance: Apple Pay Support

Let us know and we'll continue from there.

Cheers!