I am on 13.1 and iMessage crashes immediately upon launch. Telling it to try again does not change the result.

short of reverting to Monterey, is there any way to resolve this before next March?

MacBook Pro 15″, OS X 10.10

Posted on Dec 29, 2022 2:03 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 29, 2022 2:18 PM

With the Application completely closed.


Hold the SHIFT key and attempt to launch the application.


This is a Safe Launch of the Application


Still issues >>


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading 


3 - Does the issue present in this mode ?


4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


Still issues >>>


5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


Still issue ➡️


7 - Download the Application Etrecheck directly from the Developer.


This is a Diagnostic Tool that makes no changes to the computer.


It makes a coherent and readable inventory of both the Hardware and Software used on the computer 


The application is free or paid from added features. 


The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<


We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.

4 replies
Question marked as Top-ranking reply

Dec 29, 2022 2:18 PM in response to mlmiller751

With the Application completely closed.


Hold the SHIFT key and attempt to launch the application.


This is a Safe Launch of the Application


Still issues >>


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading 


3 - Does the issue present in this mode ?


4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


Still issues >>>


5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


Still issue ➡️


7 - Download the Application Etrecheck directly from the Developer.


This is a Diagnostic Tool that makes no changes to the computer.


It makes a coherent and readable inventory of both the Hardware and Software used on the computer 


The application is free or paid from added features. 


The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<


We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.

Dec 30, 2022 12:41 PM in response to mlmiller751

Thank you, Sir. For now, I will no longer try to run Messages on my Mac. I am hoping that 3.2 will solve it, since I normally have Messages open all day long while working. I am using my iPhone for this function for now -- but of course I can't copy and paste conveniently, etc. And, going forward, I will wait for the x.3 release of any future MacOS. I say this with great sadness, having worked at Apple for a decade, back when "insanely great user experience" was the watchword.

Dec 30, 2022 1:48 AM in response to mlmiller751

Then perhaps the User ( you ) is better by opening your own question


Writing an effective Apple Support Communities question


By opening your own question, the user may get better individualized assistance from a whole group of well informed and experienced Contributors.


Joining a previously exiting question like this one, tends to not get the attention the use may want / need for their computer issue


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I am on 13.1 and iMessage crashes immediately upon launch. Telling it to try again does not change the result.

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