Locked iPhone- no way of recovering

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Level 1

4 points

Locked iPhone- no way of recovering

Hi- we allowed our son to set up his own iPhone about 3 years ago for an iPhone 8. He has forgotten his Apple ID and has no way of resetting this as he is also locked out of his email with yahoo which was the recovery account and all connected phone numbers to both email and Apple account. Basically, we have set him up a new phone and had to accept his old phone is useless as he can’t prove his identity… his old one is worth money but we can’t unlock it to sell it on. Is there any way of requesting a phone unlock?

iPhone 8

Posted on Dec 29, 2022 2:25 PM

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Answer 1

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sberman

Level 10

264,981 points

Dec 29, 2022 2:43 PM in response to Sejs123

If you have proof of purchase documents for the iPhone, see the last paragraph here. Otherwise, you are out of luck.

How to remove Activation Lock - Apple Support

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Answer 2

Dec 29, 2022 2:46 PM in response to Sejs123

Yes, you need the original receipt for the purchase of the phone. Bring it to The Apple Store, there is a manager override. BUT you need to show them this documentation. Ive done it a number of times while working at Apple.

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