On February 2, 2022, I signed up for HBOMAX through Apple and apparently through HBO as well. Apple charged me $157.06. HBOMAX.COM charged me $156.74. Two different credit cards, so didn't catch it before now. HBO says contact my provider. Apple Support does not go back that far if you request a refund, so cannot use the automatic support page, this does not show up. From whom do I get the refund?
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It was HBOMAX that billed $156.74, on the very same day that Apple charged $157.06. Technically, I did not initiate it, it simply appeared, without notice or email, I signed up on my iPhone, not on the internet at HBO's website. Although there was very good documentation, invoices, etc. for the February 1st charge from Apple (I found the older invoice in the MUSIC Store, by the way, that would have been good to know) and after pushing through the same advice at the first level of customer support (contact your provider, even though the provider is not the problem) got Specialist Support at HBOMAX. Was able to prove that I was indeed charged by them, without notification or invoice. Two different amounts, two different credit cards, two different vendors. Not easy to track down. Turns out HBOMAX had a typo in my email address, and had opened two separate accounts. It 's been elevated again, with a case number, and I have been promised a refund. Hope this helps the next Apple customer.
It was HBOMAX that billed $156.74, on the very same day that Apple charged $157.06. Technically, I did not initiate it, it simply appeared, without notice or email, I signed up on my iPhone, not on the internet at HBO's website. Although there was very good documentation, invoices, etc. for the February 1st charge from Apple (I found the older invoice in the MUSIC Store, by the way, that would have been good to know) and after pushing through the same advice at the first level of customer support (contact your provider, even though the provider is not the problem) got Specialist Support at HBOMAX. Was able to prove that I was indeed charged by them, without notification or invoice. Two different amounts, two different credit cards, two different vendors. Not easy to track down. Turns out HBOMAX had a typo in my email address, and had opened two separate accounts. It 's been elevated again, with a case number, and I have been promised a refund. Hope this helps the next Apple customer.
Well, I have no idea what HBOs terms are, but technically, Apple's include that all sales are final although Apple does make exceptions. However, it does not help that you are wanting a refund almost a year later for something that you initiated. Frankly, you will be fortunate to get one after 11 months.
You can try to appeal - I'd do it in person at an Apple store or write to their corporate address. As I said, I have no idea about HBO.
By the way, older invoices/charges can only be found in the MUSIC Store, they will not appear in the Automatic Support options. If there is a way to send a screen print without a current invoice, that would be helpful.
In case you did not know - we are all other users (volunteers) here - not Apple support and we do not have access to any records. Nor do we have any input or influence into Apple's policies. Glad to hear you got it sorted.
Charged twice for HBOMAX in 2022
