Iphone 13 Pro Max - White screen Death

Question

Level 1

22 points

Iphone 13 Pro Max - White screen Death

Hi Apple Team ,

I brought my iPhone 13 pro Max on Dec 2nd 2021. My warranty got expired on Dec 2nd 2022 . Exactly after one year my display turned completely (White screen of death ) white after updating it to iOS 16.2 . I had so much trust and belief on this Brand which made me to purchase this phone which is of worth INR 139000/- . I feel ashamed to say this but still my Redmi Note 5 which i brought it in 2015 works smooth. (Price is just 12000) . Then i came across internet and found that many users are reporting the same issue in community . Now what apple is going to do for this ?

From a Frustrated User

iPhone 13 Pro Max, iOS 16

Posted on Dec 29, 2022 9:59 PM

Reply

Answer 1

ManJor

Community Specialist

Dec 31, 2022 10:26 AM in response to arulvelu

Hello arulvelu,

Thank you for reaching out in Apple Support Communities. With the white screen appearing on the display of your iPhone, we recommend to perform a force restart. This is a step that can help resolve issues with an iPhone that is unresponsive or frozen. Here's how:

"Force restart iPhone

If iPhone isn’t responding, and you can’t turn it off then on, try forcing it to restart.

Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button.
When the Apple logo appears, release the side button."

These steps are outlined in this article and can help resolve your issue: Force restart iPhone

If the same behavior occurs after completing that step, we'd recommend reaching out to Apple for additional assistance using: Official Apple Support

Kind regards.

Reply

Iphone 13 Pro Max - White screen Death

Similar questions