iPhone 12 Pro Max shut down unexpectedly with a crackling sound

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iPhone 12 Pro Max shut down unexpectedly with a crackling sound

I have an iPhone 12 Pro Max. I was just using WhatsApp and my battery level was above 50%. The phone made a crackling sound (like an electrical short, it seems like this sound came from the speakers, meaning it is not really an electric short) and the the phone went off. Next minute I kept pressing the power button to turn the phone on, and then it turned on and working fine. Is this a software issue or a hardware issue? And what does apple say about this?

iPhone 12 Pro Max, iOS 16

Posted on Dec 29, 2022 10:35 PM

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Answer 1

Dec 29, 2022 10:37 PM in response to kanishka82

WhatsApp is not an Apple product. Contact the app developer here --> App Support or WhatsApp FAQ Or Restoring your chat history - WhatsApp FAQ or Contact WhatsApp

WhatsApp Business is not an Apple product. Contact the app developer here --> Developer Website or App Support or WhatsApp business products - WhatsApp FAQ

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Answer 2

kanishka82 Author

Level 1

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Dec 30, 2022 1:27 AM in response to SravanKrA

Thank you for the answer. Yes, I am aware of that. It wasn’t WhatsApp that stopped. It was the entire phone that shut down with the crackling sound. Also I read some content regarding this on the internet to find that this had happen to many people with IPhone 12 (including some brand new phones) whilst using various apps like TikTok, Zoom or when usually scrolling down on something. In my case this happened whilst using WhatsApp.

I wanted to find the reason why, and someone has said that this could be because of a software issue, but apple has not commented on this matter, which is why I posted this question here.

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iPhone 12 Pro Max shut down unexpectedly with a crackling sound

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