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Can't make toll free calls on my Iphone. 1-800, 1-866 etc.

I have had this problem recently. The resolution is NOT to dial the "1" in front of the toll free number. Example, dial only 800-555-1212.


iPhone 14 Pro Max, iOS 16

Posted on Dec 30, 2022 7:25 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 30, 2022 8:24 PM

Hi netvista77

Welcome to the Apple (user-to-user) Community.


To make free International calls on a mobile phone, we have to use an app (eg: like FaceTime etc).


Seems Toll-free numbers often don't apply to mobile phones, only to fixed landlines, NBN etc., and can be limited to contact within that particular country of origin.


Eg: See a list of Apple phone numbers around the world

Contact Apple for support and service - Apple Support


You may notice that some phone numbers in the above article have an "extra":

ie: one of the numbers listed below is added above / beside the phone number for more info:


At the bottom of the page:

says:

"Telephone numbers are subject to change.

  1. Local and national telephone rates apply.
  2. Free phone technical support number is not accessible by mobile phone.
  3. Customers calling will be charged at relevant IDD carrier IDD rate.
  4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider.
  5. This phone number is only accessible from dialing within Thailand."


All the best :-)

1 reply
Question marked as Top-ranking reply

Dec 30, 2022 8:24 PM in response to netvista77

Hi netvista77

Welcome to the Apple (user-to-user) Community.


To make free International calls on a mobile phone, we have to use an app (eg: like FaceTime etc).


Seems Toll-free numbers often don't apply to mobile phones, only to fixed landlines, NBN etc., and can be limited to contact within that particular country of origin.


Eg: See a list of Apple phone numbers around the world

Contact Apple for support and service - Apple Support


You may notice that some phone numbers in the above article have an "extra":

ie: one of the numbers listed below is added above / beside the phone number for more info:


At the bottom of the page:

says:

"Telephone numbers are subject to change.

  1. Local and national telephone rates apply.
  2. Free phone technical support number is not accessible by mobile phone.
  3. Customers calling will be charged at relevant IDD carrier IDD rate.
  4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider.
  5. This phone number is only accessible from dialing within Thailand."


All the best :-)

Can't make toll free calls on my Iphone. 1-800, 1-866 etc.

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