Apple ID 2 Factor Authentication

This document describes what you're seeing --> How to use account recovery when you can’t reset your Apple ID password - Apple Support

- "Account recovery is a process designed to get you back into your Apple ID account when you don’t have enough information to reset your password." "If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period."

"Check the status of your request

At any time, you can see how long it will be until your account is ready for recovery, or when more information will be available. Just go to https://iforgot.apple.com and enter your Apple ID."

"In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. If you’re given this option, an authorization request goes to the card issuer."

This won't speed things up now but for future reference, add additional numbers or an Account Recovery Contact:

To edit your list of trusted items go to the section: About trusted phone numbers and trusted devices in the document Two-factor authentication for Apple ID - Apple Support

To see, add, or change your trusted phone numbers:

- On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.

- On a Mac: Choose Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.

- In a web browser: Go to the Account Security section of https://appleid.apple.com/

We are users just like you. There is nothing we can do that you cannot (in fact less since it isn't our account that has problems). Apple used to have pretty firm wording in the document saying there is nothing they can do to speed up the process. They have removed them so I guess you are welcome to contact them but I doubt it will do any good, particularly if they are waiting on hearing from your credit card company.

Support

How long do I have to wait?

As you indicated, it could be a week.

Also, is there no other way to expedite the process?

No. It's a security process designed so that only the account owner can regain access.

You’ll have to wait if you didn’t set up an alternate contact or haven’t ported the number to your new device