Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone Trade-In - UPS shows arrived

I traded in my iPhone 12 Pro Max for the new iPhone 14. According to Apple, we only have 2 weeks for them to receive. I've tracked my trade-in with UPS and it was delivered and signed for, but my Apple status reflects no trade-in received. I am approaching the 14 days. Should I be worried? Why does it show UPS delivered, but Apple shows no status?

Posted on Dec 30, 2022 11:09 AM

Reply
Question marked as Best reply

Posted on Dec 30, 2022 12:12 PM

You need help and assistant from Apple directly, see -> Contact Apple for support and service

Contact Apple for support and service – Apple Support (UK)

or

Call 1-800-MY-APPLE


1 reply

iPhone Trade-In - UPS shows arrived

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.