Unable to log in to the App store on Mac OS X Yosemite to download Mac OS El Capitan. Two Factor authentication prevents log on and says apple ID and password are incorrect. HELP.

Question

Unable to log in to the App store on Mac OS X Yosemite to download Mac OS El Capitan. Two Factor authentication prevents log on and says apple ID and password are incorrect. HELP.

Desperately fighting to reload Mac OS's after my High Sierra crashed on a Macbook Pro mid-2010. The App store does not like two factor authentication and will not allow me to sign in to get the downloads. The Apple Support site versions of old OS's do not pass check sum and fail to install. Need help getting a new copy of El Capitan so I can hopefully find Sierra and then finally reload High Sierra.

Posted on Dec 30, 2022 2:11 PM

Reply

Answer 1

Best reply

HWTech

Level 9

56,336 points

Dec 31, 2022 2:06 PM in response to rjb_Alexandria

You can get macOS 10.11 from Apple from outside the App Store by using the instructions in this Apple article:

How to download macOS - Apple Support

Make sure to read the instructions carefully, as there are several steps required to successfully extract the real installer into the Applications folder.

Here is another Apple article with optional instructions for creating a bootable macOS USB installer which can give you more options if something goes wrong during the upgrade:

Create a bootable installer for macOS - Apple Support

Make sure to have a good backup before attempting to upgrade macOS just in case something goes wrong during the upgrade.

Reply

Answer 2

BDAqua

Level 10

240,227 points

Dec 30, 2022 2:45 PM in response to rjb_Alexandria

Whew, you might need to contact Apple directly on this problem...

Official Apple Support

Reply

Unable to log in to the App store on Mac OS X Yosemite to download Mac OS El Capitan. Two Factor authentication prevents log on and says apple ID and password are incorrect. HELP.

Similar questions