My 5 series watch screen is black unless I press the winder thing or side button. Sometimes it responds to being tapped but not always. I’ve tried all the restart suggestions but none of them work. The watch is fully charged and working perfectly apart from the black screen. It’s driving me nuts
Before contacting Apple Support there are a number of other things to try
First force restart the Watch
i.e. press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.
Then, although it may seem irrelevant, Force Restart the paired iphone Force restart iPhone – Apple Support (UK)
If is is still misbehaving...
Unpair and erase your Apple Watch
and then
If no better you may want to unpair then set up without restoring the backup.
You may also want to make sure the software on the watch is up to date.
Then call Apple!
Before contacting Apple Support there are a number of other things to try
First force restart the Watch
i.e. press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.
Then, although it may seem irrelevant, Force Restart the paired iphone Force restart iPhone – Apple Support (UK)
If is is still misbehaving...
Unpair and erase your Apple Watch
and then
If no better you may want to unpair then set up without restoring the backup.
You may also want to make sure the software on the watch is up to date.
Then call Apple!
First swipe up the face to Control Center.
Ensure theater/cinema mode is off (the two masks not lit up)
Also in setttings, Display & Brightness, ensure that Wake on wrist raise and Wake on Crown Up are noth ON
If you still get intermittent problems contact Apple Support to have it inspected
Click here > Contact - Official Apple Support
or phone numbers
Click here > Contact Apple for support and service - Apple Support
Black screen
