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ECG upside down when the orientation settings are accurate.

My Apple watch 7 has the ECG upside down when I have the orientations accurate. I had it on my left wrist with crown on the right side and it read upside down. I tried the right wrist with right wrist settings and same thing. Then tried the left wrist with the orientation on the right wrist and the ecg comes back normal.


I tried turning on and off my watch and phone, and also installing updates. Is this a common issue, and is there a way to fix it?


Thanks!

Apple Watch Series 7

Posted on Dec 31, 2022 12:16 AM

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Jan 1, 2023 1:55 PM in response to Mattg800

Greetings Mattg800,


Welcome to Apple Support Communities. Great job on the troubleshooting you've done so far. We suggest unpairing the Appel Watch from the companion iPhone to help with this issue. Doing so creates a backup of the watch on the iPhone, so there's no concern of data loss. Follow the guidance provided in the Apple Support article: Unpair and erase your Apple Watch


How to unpair and erase your Apple Watch if you have your iPhone
1.Keep your Apple Watch and iPhone close together as you unpair them.
2.Open the Apple Watch app on your iPhone.
3.Go to the My Watch tab and tap All Watches.
4.Tap the info button  next to the watch that you want to unpair. 
5.Tap Unpair Apple Watch.
6.Tap Unpair [your Apple Watch name].
7.For GPS + Cellular models, choose whether to keep or remove your cellular plan. 
If you want to pair your Apple Watch and iPhone again, keep your plan. 
If you don't want to pair your Apple Watch and iPhone again, remove your plan. If you aren't going to pair with a different watch or iPhone, you might need to contact your carrier to cancel your cellular subscription. 
8.Type your Apple ID password to disable Activation Lock, then tap Unpair. 


After successfully pairing the Apple Watch back, let us know if this issue persists. We can go from there if needed.


We look forward to hearing back from you. 

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Jan 4, 2023 12:49 PM in response to ArmMan1016

I tried the unpairing and the problem seems to still be there. I will try having someone else use the ecg on my watch and see if it looks different for them. I read that sometimes this sort of ecg technology just doesn't get good readings with certain people. Will check back when I have that comparison

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Jan 7, 2023 1:54 PM in response to LD150

You do not need a screen shot. Just look at a normal reading and imagine it upside down. I have this problem also. Reading taken last July is normal. Reading taken today is same but upside down. It has nothing to do with pairing as the readings being shown on the Apple watch when they are being taken are also upside down. Once I went into settings general orientation on the watch and made sure the wrist and crown were properly set, the problem went away. Apparently in July I wore the watch on my left wrist whereas today I put it on the right wrist.

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ECG upside down when the orientation settings are accurate.

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