You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Card connected to Apple ID

Hi, when I try to remove a card connected to the Apple ID it doesn’t work. I click remove card and then it pops up that I can’t remove it, what can I do?

iPhone 12 Pro

Posted on Dec 31, 2022 1:34 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 31, 2022 5:27 AM

Good day Alexanderrf,


To find out how to remove a payment method, or if you can't remove your last payment method or use no payment method with your Apple ID, read this article --> Remove a payment method from your Apple ID - Apple Support

- Ongoing subscriptions and Family Sharing organizers must always have a payment method present. To edit the cards used for those you may need to first add the new card and make it the primary payment method before removing the old card ( If you need to change or update your Apple ID payment method - Apple Support ).


3 replies
Question marked as Top-ranking reply

Dec 31, 2022 5:27 AM in response to Alexanderrf

Good day Alexanderrf,


To find out how to remove a payment method, or if you can't remove your last payment method or use no payment method with your Apple ID, read this article --> Remove a payment method from your Apple ID - Apple Support

- Ongoing subscriptions and Family Sharing organizers must always have a payment method present. To edit the cards used for those you may need to first add the new card and make it the primary payment method before removing the old card ( If you need to change or update your Apple ID payment method - Apple Support ).


Dec 31, 2022 2:32 PM in response to Alexanderrf

Review this document about what to do "If your payment method is declined in the App Store or iTunes Store" Click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is just checking with the system linking to your financial institution and asking if the payment method is valid. The system is providing a negative response. Make sure the name and address are entered exactly as it appears on your financial institution bills and that the 3 digit CVV is correct. Check with your financial institution about the status of your card.


Make sure this is one of the 'Payment methods that you can use with your Apple ID'; click here --> Payment methods that you can use with your Apple ID - Apple Support A solution may be to use a method from the same country as the store you are using, but Apple no longer states either way if this is a requirement (it used to say, "Make sure that the billing address for your payment method matches the billing address for your Apple ID" which was more helpful than saying nothing the way it currently does). Also read any footnotes in the document for a payment method. Unfortunately the list is somewhat general and does not list individual brands of cards (I guess there are too many and are constantly changing).


If you still have problems, contact official Apple Support. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


See a list of Apple phone numbers around the world, in this article --> Contact Apple for support and service - Apple Support



Card connected to Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.