Bought a replacement air pod pro and found mine the day new one arrived

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Level 1

4 points

Bought a replacement air pod pro and found mine the day new one arrived

I bought a replacement air pod pro. I found mine the day the new one arrive. I have not opened box. I called apple and was told it cannot be returned. I have looked and looked and no where can I find anything that says a replacement can not be returned if box is unopened and seal not broken. What I do find is where it says you have 14 days to returned apple products. Can someone help me, I do not need this replacement and I really need my money back instead.

Posted on Dec 31, 2022 9:38 AM

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Answer 1

Dec 31, 2022 10:22 AM in response to Johnathan Burger

2.5 Refunds. Except as described in the Warranty and Limitation of Liability section below, Apple does not provide refunds for service orders.

Legal - General Service - Apple

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Answer 2

cyndy100 Author

Level 1

4 points

Dec 31, 2022 2:54 PM in response to Johnathan Burger

I know they told me that when I tried to return, I want to know where it is stated that you cannot return. I was never told this and cannot find it in writing. I was jsut asking where I could find it in writing.

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Answer 3

cyndy100 Author

Level 1

4 points

Jan 2, 2023 7:07 AM in response to cyndy100

thank you just wish they would have mentioned this when i was purchasing a replacement air pod, I normally would not consider that a "part"

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Answer 4

Dec 31, 2022 10:16 AM in response to cyndy100

You can't return a replacement Airpods.

You were already told this by Apple.

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Bought a replacement air pod pro and found mine the day new one arrived

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