Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cellular Data

Cellular data is not working on my Iphone 13 pro. I use physical sim and it works fine on other mobile.


I have restored iphone from itunes but still it is not working. I get below message when trying to access internet


"Could not activate mobile data. Please turn on mobile data or use wi-fi"


Any help is appreciated

iPhone 13 Pro, iOS 16

Posted on Dec 31, 2022 3:31 PM

Reply
Question marked as Best reply

Posted on Jan 1, 2023 12:00 AM

If you are unable make a call or receive; If you can't make or receive calls on your iPhone - Apple Support



Cellular Update Failed —> If you see an Update Failed or Apple Pay Not Available alert after iOS update or restart



Settings > Mobile Data > APN [under Mobile Data APN] enter the APN pin


View and edit your APN settings

If your carrier allows it, you can view your APN settings in one of the following locations: Settings > Cellular > Cellular Data Options > Cellular Network. Settings> Mobile Data > Mobile Data Options > Mobile Data Network.


View and edit your Access Point Name (APN) on your iPhone ...



Carrier Update (Required): Released by your Cellular Service provider (Carrier Update), affects your Outgoing / Incoming calls, SMS, Data etc..



How to Update Carrier Settings

You can manually check for and install a carrier settings, update with these steps: Make sure your device is connected to a Wi-Fi or cellular network. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.

Update your carrier settings on your iPhone or iPad - Apple Support




If nothing helps then --> If you see a Cellular, Ultra Wideband, or Apple Pay Issue message after an iOS update or restart


1 reply
Question marked as Best reply

Jan 1, 2023 12:00 AM in response to saikrishna1986

If you are unable make a call or receive; If you can't make or receive calls on your iPhone - Apple Support



Cellular Update Failed —> If you see an Update Failed or Apple Pay Not Available alert after iOS update or restart



Settings > Mobile Data > APN [under Mobile Data APN] enter the APN pin


View and edit your APN settings

If your carrier allows it, you can view your APN settings in one of the following locations: Settings > Cellular > Cellular Data Options > Cellular Network. Settings> Mobile Data > Mobile Data Options > Mobile Data Network.


View and edit your Access Point Name (APN) on your iPhone ...



Carrier Update (Required): Released by your Cellular Service provider (Carrier Update), affects your Outgoing / Incoming calls, SMS, Data etc..



How to Update Carrier Settings

You can manually check for and install a carrier settings, update with these steps: Make sure your device is connected to a Wi-Fi or cellular network. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.

Update your carrier settings on your iPhone or iPad - Apple Support




If nothing helps then --> If you see a Cellular, Ultra Wideband, or Apple Pay Issue message after an iOS update or restart


Cellular Data

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.