New AirPods Pro charging case won't pair my AirPods

I bought new aipods pro charging case from apple store but i cant conect my pair


[Re-Titled by Moderator]

Posted on Jan 1, 2023 2:58 AM

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Question marked as Top-ranking reply

Posted on Jan 2, 2023 10:36 AM

Hello Irfanajk95,


From what you've shared it sounds like you've received a replacement charging case. If that is correct, follow the guidance listed here: Set up your replacement AirPods or charging case


"Set up your AirPods or charging case


  1. On your iPhone, iPad, or iPod touch, go to Settings > Bluetooth and tap the Information button  next to your AirPods.
  2. Tap Forget This Device.
  3. Tap Forget Device, and tap again to confirm.
  4. Put both AirPods in your charging case.
  5. Open the lid and check the status light. It should flash amber.
  6. Press and hold the setup button on the back of the case for a few seconds. The status light should flash white.*
  7. Go to the Home Screen on your iPhone, iPad, or iPod touch.
  8. Open the case—with your AirPods inside—and hold it next to your iPhone, iPad, or iPod touch. A setup animation appears on your screen.
  9. Tap Connect, then tap Done."


Best regards!

1 reply
Question marked as Top-ranking reply

Jan 2, 2023 10:36 AM in response to Irfanajk95

Hello Irfanajk95,


From what you've shared it sounds like you've received a replacement charging case. If that is correct, follow the guidance listed here: Set up your replacement AirPods or charging case


"Set up your AirPods or charging case


  1. On your iPhone, iPad, or iPod touch, go to Settings > Bluetooth and tap the Information button  next to your AirPods.
  2. Tap Forget This Device.
  3. Tap Forget Device, and tap again to confirm.
  4. Put both AirPods in your charging case.
  5. Open the lid and check the status light. It should flash amber.
  6. Press and hold the setup button on the back of the case for a few seconds. The status light should flash white.*
  7. Go to the Home Screen on your iPhone, iPad, or iPod touch.
  8. Open the case—with your AirPods inside—and hold it next to your iPhone, iPad, or iPod touch. A setup animation appears on your screen.
  9. Tap Connect, then tap Done."


Best regards!

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New AirPods Pro charging case won't pair my AirPods

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