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Balmachie Author

Level 1

4 points

iPhone refund

We have the new phone (an I-Phone 14) and an order number as well as a Quote ID.

We do not have a return mailing address or a mailing slip for the old phone.

How do we get one?

Thanks

[Personal Information Edited by Moderator]

Posted on Jan 1, 2023 8:20 AM

Top-ranking reply

ProustGiulio

Level 10

208,470 points

Posted on Jan 1, 2023 8:55 AM

Apple will send you a return package (as a separate shipment) containing the label/address, and you have 14 days (from the date you receive that package) to return your old iPhone.

Regards

Giulio

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