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The update payment (credit card) will not allow me to remove or update my card number. I’ve tried everything….

I am unable to update my credit card. I cannot update the card number as the field is not accessible. It will not allow me to cancel or add a new credit card number. Any guidance? Thank you

iPhone 14 Pro Max, iOS 16

Posted on Jan 1, 2023 2:03 PM

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Question marked as Top-ranking reply

Posted on Jan 2, 2023 3:14 PM

Hello Bartster59,


You may also be able to complete that process using the steps below:


1. Go to appleid.apple.com.
2. Tap or click Sign In, then sign in with your Apple ID.
3. Tap or click Payment Methods.
4. Tap or click Manage payment method.
5. Enter a new, valid payment method, then tap or click Update.


You can find those steps in this resource: Remove a payment method from your Apple ID


Should you still be unable to update your payment details, you'll want to reach out to Apple Support: Contact - Official Apple Support They'll be in the best position to look into this further.


Take care.

3 replies
Question marked as Top-ranking reply

Jan 2, 2023 3:14 PM in response to Bartster59

Hello Bartster59,


You may also be able to complete that process using the steps below:


1. Go to appleid.apple.com.
2. Tap or click Sign In, then sign in with your Apple ID.
3. Tap or click Payment Methods.
4. Tap or click Manage payment method.
5. Enter a new, valid payment method, then tap or click Update.


You can find those steps in this resource: Remove a payment method from your Apple ID


Should you still be unable to update your payment details, you'll want to reach out to Apple Support: Contact - Official Apple Support They'll be in the best position to look into this further.


Take care.

The update payment (credit card) will not allow me to remove or update my card number. I’ve tried everything….

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