The Grey in Screen Time

I was looking through my screen time when I realized the time was not adding up. Looking at the graph I noticed many gray sections. While trying to figure out what the gray was, I added all of the category times together. It came out to five hour, 24 minutes, and 42 seconds. However, my screen time is six hours and 20 minutes. There’s 56 minutes missing. I believe that’s the gray part of the graph. What exactly contributes to the gray? How do I get rid of it?

iPhone 12, iOS 16

Posted on Jan 2, 2023 12:15 AM

Reply
1 reply

Jan 3, 2023 7:27 AM in response to Hugo_VC

Hello Hugo_VC,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with Screen Time. Have you tried restarting your iPhone? This simple step resolves a multitude of issues: Restart your iPhone


"How to restart your iPhone X, 11, 12, 13, or later


Press and hold either volume button and the side button until the power-off slider appears.


Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.


To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."


If that doesn't resolve the issue, does your iPhone need updating to iOS 16.2? Do you have a recent backup for the data in your iPhone in iCloud or your computer? If not, we recommend that you create one as described here: How to back up your iPhone, iPad, and iPod touch 


Then update your iOS as outlined here: Update your iPhone or iPad


We hope this helps.


Cheers!



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The Grey in Screen Time

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