I just put in my serial number in and it is saying it is invalid my iPhone will not restart it won’t let me slide the power off

Screen is frozen it won’t let me slide on the screen to power off

Posted on Jan 2, 2023 3:49 AM

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Question marked as Top-ranking reply

Posted on Jan 3, 2023 9:08 AM

Hey kittie257,


Welcome to Apple Support Communities. If you haven't already, try to force restart your iPhone to see if that lets you regain control. Here's how: Force restart iPhone - Apple Support


1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button.
4. When the Apple logo appears, release the side button.

An illustration of two iPhone models, one with a Home button and one without, with the screens facing up. The volume buttons for each model are on the left side of iPhone, and the side button is on the right.

Note: For force restart instructions for iPhone 7, iPhone 6s, or iPhone SE (1st generation)—models that don’t support iOS 16—see the iOS 15 version of this page.


Let us know how it goes.


Take care!

2 replies
Question marked as Top-ranking reply

Jan 3, 2023 9:08 AM in response to kittie257

Hey kittie257,


Welcome to Apple Support Communities. If you haven't already, try to force restart your iPhone to see if that lets you regain control. Here's how: Force restart iPhone - Apple Support


1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button.
4. When the Apple logo appears, release the side button.

An illustration of two iPhone models, one with a Home button and one without, with the screens facing up. The volume buttons for each model are on the left side of iPhone, and the side button is on the right.

Note: For force restart instructions for iPhone 7, iPhone 6s, or iPhone SE (1st generation)—models that don’t support iOS 16—see the iOS 15 version of this page.


Let us know how it goes.


Take care!

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I just put in my serial number in and it is saying it is invalid my iPhone will not restart it won’t let me slide the power off

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