Unreachable iCloud email address

Hello


I created an Apple account probably some time around August 2001 (iTools era), which I have been using consistently ever since, and which was originally registered as "original_handle@mac.com". Throughout all the transitions to .Mac, Me, iCloud, etc, the primary username of this account has always been "original_handle@mac.com".


When I log into my Apple ID (appleid.apple.com), under Personal Information > Reachable At, I see:

  • original_handle@mac.com
  • new_handle@me.com
  • new_handle@icloud.com


Please note that "original_handle@icloud.com" is not included in this list.


The Apple ID for this account is still "original_handle@mac.com", and that's the username I use to log into icloud.com or any Apple devices.


Everything about this account is working as expected, except I cannot receive email sent to "original_handle@mac.com". I do receive email sent to "new_handle@me.com" and "new_handle@icloud.com". I also receive emails sent to "original_handle@icloud.com" (even though it is not in the Reachable At list).


Emails sent to "original_handle@mac.com" bounce with the error: "Diagnostic-Code: smtp; 550 5.1.1 <original_handle@mac.com>: user does not exist"


I realize that "@mac.com" email addresses are more or less defunct, and no new addresses with that domain are issued, but based on reports I've found online I believe that existing addresses should still be active.


Given that this account has been in active use since it was created, and that "original_handle@mac.com" has been the username of the account that entire time, I'm trying to figure out why it wouldn't continue to be an active email address. I would also like to know if there's anything that could be done to get it working again as an email address that can receive email.


Thank you!

Posted on Jan 2, 2023 7:40 AM

Reply

Similar questions

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unreachable iCloud email address

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.