Apple Music won’t play on Echo Show but will on Echo Dot

I have had Alexa Echo Dot for over a year and it plays my apple music and playlists without any problems. I recently bought an Echo Show to add to my house. It is in another room. When I ask the Echo Show to play anything from Apple it will only play random stations and says it cannot find my playlists or popular songs that it should have no issue with. Again, this issue is not happening with the echo dot in the other room.


if I ask echo dot to play anything it will and if I ask to play in all rooms it will play on both devices.


I’ve done all the troubleshooting I can find online to make the echo show to work like the echo dot. (Reset to factory settings, disconnected the dot to see if it was due to a second device, unplugged, removed Apple Music from Alexa app and re linked etc…) I can’t figure this one out.


Anyone else had this issue and resolved? I can’t be the only person I’m sure.

Posted on Jan 2, 2023 1:31 PM

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Posted on Jan 3, 2023 3:29 PM

Hi Mmocon,


Thanks for posting in Apple Support Communities.


We understand that you're able to play Apple Music on your Echo Dot, but not on your Echo Show even after resetting. Unlink Apple Music and Alex. If this continues, it would be best to contact Amazon for assistance.


"Unlink Apple Music and Alexa

  1. Open the Amazon Alexa app.
  2. In the lower-right corner, tap More.
  3. Tap Settings.
  4. Scroll down and tap Music & Podcasts.
  5. Under Services, tap Apple Music.
  6. Tap Disable Skill."


These steps are found in Play Apple Music with Alexa.



Regards.


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Question marked as ⚠️ Top-ranking reply

Jan 3, 2023 3:29 PM in response to Mmocon

Hi Mmocon,


Thanks for posting in Apple Support Communities.


We understand that you're able to play Apple Music on your Echo Dot, but not on your Echo Show even after resetting. Unlink Apple Music and Alex. If this continues, it would be best to contact Amazon for assistance.


"Unlink Apple Music and Alexa

  1. Open the Amazon Alexa app.
  2. In the lower-right corner, tap More.
  3. Tap Settings.
  4. Scroll down and tap Music & Podcasts.
  5. Under Services, tap Apple Music.
  6. Tap Disable Skill."


These steps are found in Play Apple Music with Alexa.



Regards.


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Apple Music won’t play on Echo Show but will on Echo Dot

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