Problem with airpods pro 2 and iphone xsmax

i have a problem with iphone xsmax and apple airpods pro 2 when i accept an incoming call airpods keeps disconnecting and connecting for 20 seconds and then switches the voice automatically to the phone then it comes back to the airpods and works normally and it happens literally every single call but outgoing calls works normally the problem only in incoming calls and only when i accept it while wearing the airpods and i’ve tried the airpods on 13 pro max and 11 pro max it works normally and tried airpods pro 1st generation on xsmax and it worked normally also so the problem is between xsmax and airpods pro second generation help me fix it

iPhone XS Max, iOS 16

Posted on Jan 2, 2023 1:45 PM

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Question marked as Apple recommended

There are a few steps you can try to troubleshoot the issue with your AirPods Pro 2 disconnecting and connecting during incoming calls on your iPhone XS Max:

  1. Make sure that your AirPods are fully charged and that the charging case has enough power.
  2. Restart your iPhone XS Max and try connecting your AirPods again.
  3. Reset your AirPods by following these steps:
  • Go to the Bluetooth settings on your iPhone XS Max.
  • Tap the "i" icon next to your AirPods.
  • Tap "Forget this Device."
  • Hold the setup button on the back of the AirPods charging case for at least 15 seconds, until the status light starts flashing white.
  • Go back to the Bluetooth settings and try connecting your AirPods again.
  1. Make sure that you have the latest version of iOS installed on your iPhone XS Max. You can check for updates by going to Settings > General > Software Update.
  2. If the issue persists, try using your AirPods with a different device to see if the problem is specific to your iPhone XS Max.

If none of these solutions work, it may be necessary to contact Apple Support for further assistance. They may be able to help you troubleshoot the issue and determine the cause of the problem.

Posted on Jan 2, 2023 2:14 PM

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129 replies

Sep 29, 2023 7:35 AM in response to Si-

Hey guys, i found a workaround for this issue

  1. at your fresh connection between airpods and iphone (not answering any calls yet), and a call arrive from a 3rd party app eg whatsapp, just answer the call like you usually do
  2. then when you want to hang up the call (this is the important part), either you hang up from the airpods stem or if you want it from screen, do not press red button from the apps itself, but press from the original ios call ui (go to recent apps, and you’ll see it at the right end). It works for me


i found this issue only affect the 3rd party apps, it works just fine for facetime and regular call

Problem with airpods pro 2 and iphone xsmax

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