My phone won't connect to cellular data. when I click on "Cellular" in the settings, it says an update is require to use cellular data on this iPhone. I went to the AT&T store, an employee updated my phone and it worked for about a day, then went back to the error message. I went on my mac and connected the phone and did a restore/update through the computer and still no change.
iPhone XR, iOS 16
Hey Izzy309,
You did a great job going through the steps of visiting the AT&T store for this issue. Do you know if the AT&T employee also updated the carrier settings? If you're not sure, try these steps below to check for any carrier settings update:
1. Make sure that your device is connected to Wi-Fi or a cellular network.
2. Tap Settings > General > About.
3. Follow the onscreen instructions to install your carrier update.
If you set up a new eSIM or insert a new SIM card into your iPhone or iPad, you might need to download the carrier settings for your new carrier.
To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier. To see additional carrier information, tap the version number. To verify that you have the latest carrier settings installed, contact your carrier.
For more info, check out this article here: Manually update your carrier settings on your iPhone or iPad
If no updates are available and restarting your device doesn't help, we recommend that you contact your carrier for further assistance. Cellular data is a feature offered by your wireless carrier and they would need to look into the issue with you.
Cheers!
Hey Izzy309,
You did a great job going through the steps of visiting the AT&T store for this issue. Do you know if the AT&T employee also updated the carrier settings? If you're not sure, try these steps below to check for any carrier settings update:
1. Make sure that your device is connected to Wi-Fi or a cellular network.
2. Tap Settings > General > About.
3. Follow the onscreen instructions to install your carrier update.
If you set up a new eSIM or insert a new SIM card into your iPhone or iPad, you might need to download the carrier settings for your new carrier.
To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier. To see additional carrier information, tap the version number. To verify that you have the latest carrier settings installed, contact your carrier.
For more info, check out this article here: Manually update your carrier settings on your iPhone or iPad
If no updates are available and restarting your device doesn't help, we recommend that you contact your carrier for further assistance. Cellular data is a feature offered by your wireless carrier and they would need to look into the issue with you.
Cheers!
cellular data error message
