I can view programs by casting from the iPad, but I cannot use the remote on AppleTV to view without getting invited to sign up for a free week as a new user.
Apple TV
Once you activate the offer it starts a subscription with a 3 month trial, which is then tied to your account. Make sure you are signed in with the same Apple ID (you can also go into that account to verify the service is active).
Once you activate the offer it starts a subscription with a 3 month trial, which is then tied to your account. Make sure you are signed in with the same Apple ID (you can also go into that account to verify the service is active).
If you have an active subscription it will automatically be available to all devices signed in with that ID.
In order to verify go into settings on Apple TV, go to Users and Accounts > [account name] > Subscriptions. If you have an active subscription for Apple TV Plus you will see it there.
When you go into settings 'Users and Accounts' is the second item (as you can see from my screenshot). It will be such on any modern Apple TV, running TVOS. The only reason you wouldn't see it is if you had an older model, like a 3rd gen. If you have a 4th gen or later make sure it is up to date.
In the meantime you could also check your account on iPad, if you can't see it there either then that means you do not have a current active subscription. However, if you do then you can contact Apple support to investigate further.
On the AppleTV, using the remote, there is no menu item labelled 'Users and Accounts'. At the top level, there is 'Settings', under which is a list of items including iCloud and Store, both of which show my AppleID. I cannot find anything that indicates I have subscribed to AppleTV - except the receipt I got when I signed up. What am I missing here?
Yes thanks, I'm using the same AppleID on both, but the TV still treats me as a new user. Is there a sync action I need to take?
How can I get my AppleTV to recognize that I signed up for 3 months AppleTV on my new iPad Air?
