I'm no longer able to answer calls on my watch

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Level 1

4 points

I'm no longer able to answer calls on my watch

I used to be able to answer calls on my apple watch7(GPS only) from my iPhone 13 ProMax, but no longer can. I've restarted both, and they're up to date on software updates. When I press the green button on my watch, it just says Call Failed and I have to call the person back on my phone.

Apple Watch Series 7, watchOS 9

Posted on Jan 3, 2023 1:53 PM

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Answer 1

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javaliga

Level 10

119,427 points

Jan 3, 2023 2:53 PM in response to MochaMom66

The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support

If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support

Your best option may be to make an appointment at the Genius Bar in an Apple Store near you and let them look at it:

Genius Bar Reservation and Apple Support Options - Apple

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