Air Tag not showing location on MacBook Air

Hi Topcop,

We'll be glad to assist with your Find My issue with your AirTags. Since this seems to be isolated to your Mac, we'll need to make sure Find My has first been set up properly: Set up Find My on Mac

"Set up Find My Mac

1. On your Mac, choose Apple menu  > System Settings, then click [your name] at the top of the sidebar. If you don’t see your name, click Sign in with your Apple ID to enter your Apple ID or to create one.
2. Click iCloud on the right.
3. Click Find My Mac, click Turn On, then click Allow when asked to allow Find My Mac to use the location of your Mac.
4. Click Done.
5. If the Find My icon in iCloud settings has a warning badge , make sure you turned on Location Services and Find My in Privacy & Security settings.

"

Give that a try. If you still have issues, reach back out and we'll help you further.

Cheers.

Hey Topcop,

You mentioned that all of your other devices display in Find My correctly. We'd like to confirm that your MacBook Air displays correctly as well.

If it does, we recommend resetting the AirTag:

How to reset your AirTag - Apple Support

1. Press down on the polished stainless steel battery cover of your AirTag and rotate counterclockwise until the cover stops rotating.
2. Remove the cover and the battery.
3. Replace the battery.
4. Press down on the battery until you hear a sound. This sound means that the battery is connected. 
5. When the sound finishes, repeat the process four more times, removing and replacing the battery, then pressing down on the battery until you hear a sound. You should hear a sound each time you press on the battery, for a total of five sounds. The fifth sound is different from the previous four. This indicates that the AirTag is now ready to pair.
6. Replace the cover by aligning the three tabs on the cover with the three slots on your AirTag.
7. Press down on the cover.
8. Rotate the cover clockwise until it stops rotating.

Then, pair the AirTag again: Set up your AirTag using your iPhone, iPad, or iPod touch - Apple Support

Let us know if this fixes what you see in Find My on your Mac.

Cheers!

Hi Topcop,

Thanks for verifying that information for us. Let's ensure that your Mac is not using a VPN network and if you have a third party security software installed, let's temporarily turn that off. From there, let's see if you're able to view the location of your AirTag.

Additionally, if you can update your Mac to the latest version of macOS, we recommend attempting the update. This can help provide software improvements that may help in this situation. Here's how:

Use Software Update

Before installing new software, it's a good idea to back up your Mac.

1. From the Apple menu  in the corner of your screen:

∙ Choose System Settings. Then click General in the sidebar, and Software Update on the right.

∙ Or choose System Preferences. Then click Software Update.

2. If Software Update finds new software, click the Update Now or Upgrade Now button to install it.

3. Enter your administrator password, if asked. During installation, your Mac might restart, and you might see a progress bar or blank screen several times.

If Software Update says that your Mac is up to date, then no new software is currently available for your Mac model. Software Update shows only updates and upgrades that are compatible with your Mac.

These steps are outlined in this article: Update macOS on Mac

If that doesn't help and you continue to experience the same behavior, we encourage for you to contact Apple Support. They can review this further for you. Here's the link to contact them: Apple - Get Support

Kind regards.

That works